Welcome to Ilumius, LLC (hereinafter referred to as “Ilumius,” “we,” or “us”)! We are a membership service that provides our members with access to online training and other audio-visual education (“online training”) streamed over the Internet to computers and other devices (“Ilumius ready devices”).
If you are a resident of the United States (including its possessions and territories), you agree to the Arbitration Agreement and class action waiver described in Section 15 to resolve any disputes with Ilumius (except for matters that may be taken to small claims court).
Ilumius is provided by Ilumius, LLC, or one of its affiliated companies.
Membership Subscriptions, Billing, Cancellation and Money Back Guarantee.
Membership Subscription Tiers. Ilumius offers multiple memberships tiers that allow for varying levels of access to Ilumius. For purchases made on Ilumius.com, Ilumius discloses access restrictions to different tiers via our website. In addition to the disclosure of access prior to purchase, you can also view the courses and features you have access to under your “dashboard” of our website. To check your membership tier CLICK THE “MY ACCOUNT” LINK AT THE BOTTOM OF YOUR DASHBOARD PAGE AFTER LOGGING IN (members.Ilumius.com) and view your tier under the membership section.
Monthly Memberships. Your Ilumius Monthly Membership is for 30 days from the date of sign-up (“Monthly Term”). Upon the expiration of each monthly term, the monthly membership shall automatically renew for successive monthly periods (“Monthly Renewal Term”) unless you cancel your membership or we are required to terminate it. You must have Internet access and provide us with a current, valid, accepted method of payment (as such may be updated from time to time), to use the Ilumius service. We will bill each monthly membership fee to your Payment Method at the beginning of each Monthly Renewal Term with the first membership fee payment occurring upon the date of sign-up or after any applicable free-trial period. To avoid a charge to your Payment Method for a Monthly Renewal Term, you must cancel your membership before the existing term.
Annual Memberships. Your Ilumius Annual Membership is for one (1) year from the date of sign-up (“Annual Term”). Upon the expiration of each Annual Term, the Annual Membership shall automatically renew for successive Annual Terms (“Annual Renewal Term”) unless you cancel your membership or we are required to terminate it. You must have Internet access and provide us with a current, valid, accepted method of payment (as such may be updated from time to time) to use the Ilumius service. We will bill each Annual Membership fee to your Payment Method at the beginning of each Annual Renewal Term with the first membership fee payment occurring sign-up. To avoid a charge to your Payment Method for a Annual Renewal Term, you must cancel your membership before the existing term.
Free Memberships. Ilumius offers a free trial membership tier with a limited access to Ilumius. To view the specific details of your membership, visit our website and click the “My Account” link on your “Dashboard” page at (members.Ilumius.com).
You may not receive a notice from us that your monthly or annual membership is up for renewal prior to your renewal date. It is your responsibility to cancel your membership before your renewal if you wish to cancel. ONCE LOGGED IN, CLICK THE “MY ACCOUNT” LINK AT THE BOTTOM OF YOUR DASHBOARD WEB PAGE (members.Ilumius.com) TO FIND THE CANCELLATION BUTTON. We will continue to bill your Payment Method on a monthly, multi-month or annual basis per the terms of your current subscription for your membership fee until you cancel.
Billing, Refunds, Cancelations, and Money Back Guarantee
Recurring Billing. By starting your Ilumius membership and providing or designating a Payment Method, you authorize us to charge you the membership fee at the current rate, and any other charges you may incur in connection with your use of the Ilumius service to your Payment Method. Membership Fees are fully earned upon payment.
Price Changes. We reserve the right to adjust our Monthly or Annual Membership Fee in any manner and at any time as we may determine in our sole and absolute discretion that shall be communicated to you before the next Monthly or Annual Renewal Term and shall take effect during such subsequent term. Promotional membership offers in which a reduced rate or free merchandise is included with a membership may only be applicable to your first Membership Fee payment and does not affect the Membership Fee for any renewal period, which shall renew at the then current Membership Fee absent any reduced rates or free merchandise.
Refunds. MEMBERSHIP FEE PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS with the exception of refund requests during the terms of our Money Back Guarantee (section j). Following a cancellation of a Monthly or Annual Membership, NO REFUNDS WILL BE ISSUED, however, you will continue to have access to the service through the end of your membership term.
Cancellation. You may cancel your Ilumius membership at any time, and you will continue to have access to the Ilumius service through the end of your Membership Term. You will not receive a notice from us about the automatic renewal date of your membership term. CLICK THE “MY ACCOUNT” LINK AT THE BOTTOM OF YOUR DASHBOARD PAGE AFTER LOGGING IN (members.Ilumius.com) TO FIND CANCELLATION BUTTON. We will continue to bill your Payment Method until you cancel provided that all outstanding membership fees have been paid in full. If there are any outstanding membership fees at the time you cancel, then we will continue to bill your payment method for such fees.
Money Back Guarantee. Ilumius offers a Money Back Guarantee for all paid Monthly and Annual subscriptions sold directly at Ilumius.com. We are so confident you will love your membership to Ilumius that if you want to cancel your membership within the Money Back Guarantee terms outlined below we will refund your initial subscription payment amount back to you: The Money Back Guarantee is only available on your initial membership purchase. Only purchases made from Ilumius.com are eligible for a Money Back Guarantee. Membership purchases via third party websites or affiliates are not eligible for the Money Back Guarantee. We offer a 7-day money back guarantee on Monthly memberships and a 30-day Money Back Guarantee on Annual Memberships. Requests for money back via our Money Back Guarantee for Monthly memberships must be received within 7 days (168 hours) from the initial purchase of your Ilumius membership. Requests for money back via our Money Back Guarantee for Annual memberships must be received within 30 days (720 hours) from the initial purchase of your Ilumius membership. Money Back Guarantee requests for refunds must be made via our website via “Member Support” (https://members.Ilumius.com/member-support/) or via email at info@Ilumius.com prior to the 7 or 30 day window. Any requests after the 7-day monthly or 30-day annual window will be treated as a cancelation request as outlined in section (i). Any subsequent membership purchases made by you in the future or subscription renewals on your account made via recurring billing as outlined in section (f) above are not eligible for a Money Back Guarantee.
Payment Methods. You may edit your Payment Method information by visiting our website and clicking on the “My Account” link, available at the bottom of your “Dashboard” page of the Ilumius website once logged in. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your account (see Cancellation below), you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges. Check with your Payment Method service provider for details.
The Ilumius website, Ilumius.com (“Website”) and its entire contents, features, and functionality (including, but not limited to, all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by us, our licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Ilumius and any content viewed through our service are for your personal and non-commercial use only. During your Ilumius membership, we grant you a limited, non-exclusive, non-transferable, license to access the Ilumius service and view online training through the service on a streaming-only basis for that purpose. Except for the foregoing limited license, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.
You may view an online training course through the Ilumius service primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such courses. THE NUMBER OF DEVICES ON WHICH YOU MAY SIMULTANEOUSLY WATCH IS LIMITED. Go to the change plan information in the “My Account” page to see the number of devices on which you may simultaneously watch. The number of devices available for use and the simultaneous streams may change from time to time at our discretion.
We continually update the Ilumius service, including the content library. In addition, we continually test various aspects of our service, including our website, user interfaces, service levels, plans, promotional features, availability of courses, delivery and pricing. We reserve the right to, and by using our service you agree that we may, include you in or exclude you from these tests without notice. We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.
The availability of courses to watch will change from time to time, and from country to country. The quality of the display of the courses may vary from computer to computer, and device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD and Ultra HD availability is subject to your Internet service and device capabilities. Not all content is available in HD or Ultra HD and not all plans allow you to receive HD or Ultra HD content. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content, which is defined as 720p or better. A download speed of at least 25.0 Mbps per stream is recommended to receive Ultra HD content, which is defined as resolution greater than 1080p. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. Ilumius makes no representations or warranties about the quality of your watching experience on your display. The time it takes to begin watching a course will vary based on a number of factors, including your location, available bandwidth at the time, and courses you have selected.
Passwords & Account Access.
The member who created the Ilumius account and whose Payment Method is charged is referred to here as the “Account Owner.” The Account Owner has access and control over the Ilumius account. The Account Owner’s control is exercised through use of the Account Owner’s password and therefore to maintain exclusive control, the Account Owner must treat such information as confidential, and the Account Owner must not disclose it to any other person or entity. The Account Owner agrees to notify Ilumius immediately of any unauthorized access to or use of your user name or password or any other breach of security. In addition, if the Account Owner wishes to prohibit others from contacting Ilumius Customer Service and potentially altering the Account Owner’s control, the Account Owner should not reveal the Payment Method details (e.g., last four digits of their credit or debit card, or their email address if they use PayPal) associated with their account. All the information you provide as the Account Owner is correct, current, and complete and the Account Owner is responsible for updating and maintaining the correctness, currentness, and completeness of such information.
In order to provide you with ease of access to your account and to help administer the Ilumius service, Ilumius implements technology that enables us to recognize you as the Account Owner and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the Ilumius, which includes accessing via the Website.
You should be mindful of any communication requesting that you submit credit card or other account information. Providing your information in response to these types of communications can result in identity theft. Always access your sensitive account information by going directly to the Website and not through a hyperlink in an email or any other electronic communication, even if it looks official. Ilumius reserves the right to place any account on hold anytime with or without notification to the member in order to protect itself and its partners from what it believes to be fraudulent activity. Ilumius is not obligated to credit or discount a membership for holds placed on the account by either a representative of Ilumius or by the automated processes of Ilumius.
The services may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, “post”) content or materials (collectively, “User Contributions”) on or through the Website.
You represent and warrant that:
You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our licensees, successors, and assigns.
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Ilumius, has full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.
We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Website.
Monitoring and Enforcement of User Contributions; Termination.
We have the right to:
Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
Take appropriate legal action, including, without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS Ilumius AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
However, we do not undertake review of material before it is posted on the Website, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must, in their entirety, comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Contributions must not:
Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
Be likely to deceive any person.
Promote any illegal activity, or advocate, promote or assist any unlawful act.
Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter or advertising.
Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
Disclaimers of Warranties and Limitations on Liability.
You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
a. THE Ilumius SERVICE AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE Ilumius SERVICE, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. NEITHER Ilumius NOR ANY PERSON ASSOCIATED WITH Ilumius MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF Ilumius SERVICES, SOFTWARE AND CONTENT. WITHOUT LIMITING THE FOREGOING, NEITHER Ilumius NOR ANYONE ASSOCIATED WITH Ilumius REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES, OR THAT ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. Ilumius DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE Ilumius SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. Ilumius SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF APPLICATIONS, Ilumius READY DEVICES, AND Ilumius SOFTWARE (INCLUDING THEIR CONTINUING COMPATIBILITY WITH OUR SERVICE).
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, IN NO EVENT SHALL Ilumius, OR ITS SUBSIDIARIES OR ANY OF THEIR SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES OR LICENSORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
Gifts & Promotions. In certain jurisdictions, redemption/gift cards for Ilumius may be available for purchase at third-party retail outlets and websites, which can be redeemed on our website at members.Ilumius.com/redeem. The purchase and redemption of gift cards are subject to the redemption terms (members.Ilumius.com/redeem). From time to time, other types of promotional codes may be available, including those provided as part of a third party promotion. Promotional codes may be redeemed as described in the specifics of the promotion. Gift cards and promotional codes can only be used once, cannot be redeemed for cash, and may be combined with other offers, subject to certain restrictions as determined by Ilumius in its sole discretion. If you received a promotional code through an offer by a third party, additional conditions may apply.
Copyright. The Ilumius service, including all content provided on the Website is protected by copyright, trade secret or other intellectual property laws and treaties.
Trademarks. Ilumius is a registered trademark of Ilumius, Inc. The Ilumius name, logo, and all related names, logos, product and service names, designs and slogans are trademarks of the Ilumius, its affiliates, subsidiaries, or licensors. You must not use such marks without the prior written permission of Ilumius.
Reporting Claims of Copyright Infringement.
Your physical or electronic signature.
Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Website, a representative list of such works.
Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.
Adequate information by which we can contact you (including your name, postal address, telephone number and, if available, e-mail address).
A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent or the law.
A statement that the information in the written notice is accurate.
A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Our designated Copyright Agent to receive DMCA Notices is:
Venizelou 79, 4rth Floor
If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.
Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.
Counter-Notification Procedures. If you believe that material you posted on the Website was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a “Counter-Notice”) by submitting written notification to our copyright agent (identified below). Pursuant to the DMCA, the Counter-Notice must include substantially the following:
Your physical or electronic signature.
An identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled.
Adequate information by which we can contact you (including your name, postal address, telephone number and, if available, e-mail address).
A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the Website may be found) and that you will accept service from the person (or an agent of that person) who provided the Website with the complaint at issue.
Completed Counter-Notices should be sent to:
Venizelou 79, 4rth Floor
The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten (10) business days of receiving the copy of your Counter-Notice.
Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.
Repeat Infringers. It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
You may also be entitled to certain consumer protection rights under the laws of your local jurisdiction.
Applications. You may encounter third-party applications (including, without limitation, websites, widgets, software, or other software utilities) (“Application(s)”) that interact with the Ilumius service. These Applications may import data related to your Ilumius account and activity and otherwise gather data from you. These Applications are provided solely as a convenience to you, and Ilumius is not responsible for such Applications. SUCH APPLICATIONS ARE OWNED OR OPERATED BY THIRD PARTIES THAT ARE NOT RELATED TO WITH OR SPONSORED BY Ilumius AND MAY NOT BE AUTHORIZED FOR USE WITH OUR SERVICE IN ALL COUNTRIES. USE OF AN APPLICATION IS AT YOUR OWN OPTION AND RISK.
Use of Information Submitted. Ilumius is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us (“Feedback”), including responses to questionnaires or through postings to the Ilumius service, including the Website and user interfaces, worldwide and in perpetuity without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Ilumius service. In addition, you agree not to enforce any “moral rights” in and to the Feedback, to the extent permitted by applicable law. Please note Ilumius does not accept unsolicited materials or ideas for classes or training, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Ilumius. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against Ilumius and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the material or idea you sent.
By submitting a testimonial to Ilumius via our forms, video, social media accounts, comment boxes or electronic or print communication you hereby grant Ilumius, its affiliates and related entities the right to use your name, image and quote, or any portion thereof, that you have provided to Ilumius in connection with any marketing or branding by or on behalf of Ilumius and its affiliates. You have full power and authority to grant the rights stated above. Ilumius is not responsible for the content or the accuracy of such information.
You further agree that we may edit the length of your testimonial and publish edited or partial versions of the testimonial. However, we will never edit a testimonial in such a way as to create a misleading impression of your views. You may terminate this license by giving to us 30 days’ written notice of termination Notices of Termination should be sent to:
Venizelou 79, 4rth Floor
Last updated: January 15, 2019